Refund Policy

Digital Products Are Non-Refundable

JourneyGuide sells digital products. Because the guide is delivered instantly and in full at the moment of purchase, and cannot be returned once downloaded, all sales are final and we do not offer refunds.

By completing your purchase you acknowledge that you receive immediate access to the digital product and that you waive any right of withdrawal or cancellation that would otherwise apply once delivery has begun.

Problems Accessing Your Guide

If your download link does not arrive, does not work, or the file will not open, we will fix it. Email howdy@journeyguide.co from the address you used at checkout and we will re-send your access, usually within one business day.

Before contacting us, please check your spam or promotions folder — the delivery email sometimes lands there. You can also sign in to your account on this site and download the guide from your account page at any time.

Billing Errors

If you were charged more than once for the same order, or charged in error, contact us at howdy@journeyguide.co with your order number. Verified duplicate or erroneous charges are refunded in full to the original payment method, typically within 5–10 business days depending on your bank.

Before You Buy

The product page describes exactly what is included in the full edition, and the free directory preview lets you try the search, filters, and record format at no cost. If you are unsure whether it is right for you, email us before purchasing and we will answer honestly — including telling you if it is not a good fit.

Chargebacks

If you have an issue with your order, please contact us first. Opening a chargeback without contacting us delays resolution and may result in your access to the product being revoked while the dispute is reviewed.

Contact

Questions about this policy can be sent to howdy@journeyguide.co.